Your project

We appreciate the trust you put in us. This is why we believe it is important that you know about each stage of your project, giving you peace of mind that Peak Translations will take excellent care of all your requirements.

Quotation
We start by discovering exactly what you need, assessing the requirements of the project and identifying the correct experts to suit your needs. We immediately check our delivery deadlines and prepare an immediate quotation. We always adhere exactly to the price quoted, with no unexpected extras. Your quotation will confirm all the details of your project including price, delivery and Project Manager contact.

Contract Review
When you place your order, we start by double checking your requirements and confirming that we can deliver to your full satisfaction on budget and on time.

Project Management
Your project will be handled by one of our in-house team of experienced Project Managers, giving you a single point of contact for easy communication and friendly, efficient service. All our Project Managers are qualified translators with first-hand experience of the translation process. They organise, allocate and monitor resources to ensure absolute quality and delivery on target.

Expert Checker Quality Loop
Where possible we work in conjunction with your contacts in the relevant country to ensure conformance with your company’s in-house terminology and preferences. This ensures the effectiveness of your translation and maximises the success of catalogues and sales literature.

We update our terminology databases constantly in the light of recommendations from experts in the field.

Delivery
You receive your project on schedule, exactly as agreed. But that's not the end! We like to make sure our customers are satisfied and encourage your honest assessment of our service via our online Feedback Form

Feedback
Our prime concern is getting it right for you. This is why your feedback is important to us and why we always act on it. It’s not just what we do and how we do it, but how well it works for you.

We aim to provide excellent service, so we monitor our performance on a regular basis. Feedback forms are available to clients for return by post, fax or online.

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Your project

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